PLEASE READ THESE TERMS CAREFULLY. BY USING OR ACCESSING OUR WEBSITE, MOBILE APPS, SOFTWARE, OR OTHER SERVICES LINKED TO THESE TERMS, YOU AGREE TO BE BOUND BY THESE TERMS AND ALL RELATED POLICIES. IF YOU DO NOT AGREE, PLEASE STOP USING OUR SERVICES IMMEDIATELY.
These Terms of Use ("Terms") govern your use of the websites, mobile applications, and software development kits ("Services") provided by IDNORM ("IDNORM", "we", "our", or "us"). By accessing our Services, you agree to these Terms. If you are accessing the Services on behalf of a business or other entity, you confirm that you have the authority to bind that entity to these Terms and accept responsibility if the entity violates any conditions herein.
When creating a Customer Account on the IDNORM website, you, being a Customer, are bound by the Terms and Conditions, which constitute the contractual obligations for the provision of Services.
IDNORM reserves the right to modify these Terms at any time, at its sole discretion. Changes will be communicated through the Services or by updating the "Last Updated" date at the top of this document. Continued use of our services after changes have been made constitutes your acceptance of the new Terms. Please review these Terms periodically to stay informed.
If there is a conflict between these Terms and any written agreement you may have with IDNORM, the terms of that specific agreement will prevail.
Privacy Policy
Please refer to our Privacy Policy for details on how IDNORM handles the collection, use, and sharing of personal information for identity verification purposes. For website-specific data collection, see our Cookie Policy.
Eligibility, Registration, and Account Management
Our Services are not designed for individuals under the age of 16. If you are below this age or the legal age of majority in your jurisdiction, you may only use our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms. By using our Services, you confirm that you (a) are at least 16 years old, (b) have not been banned from using our Services, (c) only maintain one account with us, and (d) have the authority to enter into these Terms without breaching any other agreements.
To access certain features, you may need to register for an account. If you register, you cannot use a trademarked name in your username without proper authorization. We reserve the right to reclaim usernames on behalf of legitimate businesses or trademark holders.
If you are using IDNORM’s verification services, you acknowledge and agree that (a) we and/or our authorized agents will perform necessary searches (such as credit checks) to confirm your identity; and (b) verification services may not be completed until all required information has been provided.
In exchange for your use of our Services, you agree to: (a) provide accurate and current information, allowing us to correct any discrepancies, (b) update your account information as needed, (c) secure your account by safeguarding your password, and (d) inform us immediately if you suspect any unauthorized access or security breaches related to your account.
When setting up your Customer Account, you are responsible for keeping your password and account access confidential, and you assume full responsibility for any actions carried out under your password or account. If you are using the account on behalf of another person, you confirm that you are authorized to use it. You also agree to promptly inform IDNORM if your password is lost, stolen, shared with an unauthorized party, or if you suspect it has been compromised in any way.
Intellectual Property
Unless otherwise noted, the content, features, and software of IDNORM's Services—including but not limited to our logo, text, designs, images, and data—are owned by IDNORM or its licensors and protected by intellectual property laws.
Trademarks
IDNORM’s name, logo, and other associated graphics, icons, and branding elements are trademarks of IDNORM and may not be used without written permission. You may not use IDNORM's trademarks in a way that suggests endorsement or affiliation without explicit consent. Any unauthorized use of IDNORM branding is prohibited and may result in legal action.
Hyperlink Policy
You are granted a limited, non-exclusive right to link to IDNORM's Services for non-commercial purposes, provided the link does not present IDNORM or its Services in a defamatory or misleading manner. IDNORM reserves the right to revoke this permission at any time. You may not frame or use framing techniques to enclose any portion of IDNORM’s website without express written consent.
We are not responsible for the content or quality of third-party websites that may be linked to or from our Services. Visiting external sites through hyperlinks is at your own risk, and their policies and terms may differ from ours.
Third-Party Content
IDNORM may provide links to third-party content or websites as a convenience. However, we do not control or endorse such content and cannot guarantee its accuracy or reliability. Use of third-party content is at your own risk, and IDNORM assumes no responsibility for any damages or loss arising from your reliance on such information.
Occasionally, IDNORM may feature advertisements, promotions, or links to third-party products and services. Any transactions or interactions with third parties are strictly between you and the third party, and IDNORM is not responsible for any issues arising from these dealings.
Disclaimers and Warranty Limitations
We deliver our Services with a commercially reasonable degree of skill and care. However, there are certain aspects of our Services that we cannot guarantee.
Although IDNORM strives to ensure safe access to and use of its Services, we cannot guarantee or warrant that the websites or servers are free from viruses or other harmful elements. We recommend using reputable software to eliminate viruses from any downloads.
Except as explicitly stated in these Terms or any additional agreements, neither IDNORM nor its suppliers or partners provide any specific warranties, whether express or implied, regarding the Services. For instance, we do not make guarantees about the accuracy of the content, the functionality of the Services, or their ability to meet your needs. IDNORM is not liable for any typographical errors or omissions concerning pricing or other information.
The Services are provided on an "as is" basis. To the fullest extent allowed by law, we disclaim all warranties.
IDNORM retains the right to modify or remove any content or functionality within the Services, or to alter or discontinue the Services entirely, at any time, without prior notice or liability to you. Any references to products, services, brands, or other details—whether by name, trademark, manufacturer, or otherwise—do not constitute or imply any form of endorsement, sponsorship, or affiliation by IDNORM.
Please note that certain jurisdictions may not permit the exclusion of implied warranties, so some of these disclaimers may not apply to you.
Limitation of Liability
Under no circumstances will IDNORM, its suppliers, distributors, or affiliates be responsible for any direct, indirect, special, incidental, or consequential damages of any kind. This includes, but is not limited to, damages such as loss of data, loss of profits, loss of business opportunities, or loss of use, whether arising from contractual obligations, tort (including negligence), or any other legal theory. These damages may arise out of, or be in connection with, your use or inability to use the Services, or any content made available through the Services.
This includes damages resulting from your reliance on any information obtained from IDNORM, as well as those caused by errors, omissions, interruptions, data deletion, defects, viruses, delays in operation or transmission, or any other failure of performance. Such failures may occur due to acts of nature, network or communication failures, theft, unauthorized access, or destruction of IDNORM’s systems, records, or services.
Furthermore, IDNORM’s total liability—whether arising from contract, warranty, tort (including active or passive negligence), product liability, strict liability, or any other theory—related to your use or inability to use the Services, or any other matter governed by these Terms, will not exceed the greater of 500 EUR or the amount you have paid, if any, for access to or use of the Services.
If you are using our Services on behalf of a business, you agree that the business will also accept and comply with these Terms. The business will hold harmless and indemnify IDNORM, along with its affiliates, officers, agents, and employees, against any claims, legal actions, or proceedings that may arise out of or be connected to your use of the Services or violation of these Terms. This includes any liability or costs arising from such claims, including losses, damages, judgments, litigation costs, and legal fees.
Licenses
IDNORM grants you a limited, non-exclusive, non-transferable license to access and use the websites, content, and any demo versions of the services provided, but only in the manner outlined by IDNORM. This license does not permit the following:
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Downloading any portion of the websites, content, or demo versions of services (beyond standard page caching), except as expressly allowed by IDNORM;
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Any resale or commercial exploitation of the websites or their content;
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Any usage of the websites, their content, or demo versions of services for purposes other than those intended;
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Any creation of derivative works based on the websites or their content;
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The use of any data mining, robots, or similar tools for data collection and extraction
Any unauthorized use of the services will terminate this license and may violate applicable laws. No other licenses, rights, or ownership to intellectual property are granted, whether implied or otherwise.
Additionally, you may not use framing techniques to enclose any content, trademarks, or intellectual property found on the websites without explicit written consent from IDNORM. It is also prohibited to use meta tags or other "hidden text" that reference IDNORM’s name or trademarks without explicit written permission.
Service Modifications
We reserve the right to modify or discontinue any part of our services at any time without notice. IDNORM is not responsible for any consequences resulting from changes to the services.
Guidelines for Communication
When using our websites or interacting with IDNORM through any form of communication, whether by submitting requests or engaging in other ways, you are expected to follow these guidelines. Violations of these rules may result in your communication privileges being revoked, and you could be blacklisted from future interactions with us:
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You are prohibited from using any obscene or offensive language;
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You must refrain from sending any messages that are abusive, threatening, harassing, defamatory, or discriminatory, including but not limited to ageist, sexist, or racist remarks;
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Messages designed to encourage or incite violence are strictly forbidden;
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You may not send unsolicited messages or engage in "spamming";
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You must not send or upload any content containing viruses, malware, Trojan horses, worms, or any harmful programming that is intended to damage, interfere with, intercept, or compromise the website, its systems, or the data stored on them;
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Impersonating others while communicating with IDNORM is strictly prohibited (except the situation when verification services are tested)
Termination
IDNORM reserves the right to suspend or terminate your access to our Services at any time without prior notice if you violate these Terms. IDNORM is not responsible for any consequences resulting from termination.
Severability
If any part of these Terms is found to be unenforceable, the remainder of the Terms will continue to be valid and enforceable.
Governing Law
These Terms and any disputes related to them will be governed by the laws of Republic of Croatia. The courts of Croatia will have exclusive jurisdiction to resolve any disputes arising from these Terms.
For any concern, please contact us at legal@idnorm.com!